{"id":6481,"date":"2023-11-23T11:29:21","date_gmt":"2023-11-23T11:29:21","guid":{"rendered":"https:\/\/keymagic.eu\/faq\/"},"modified":"2023-12-16T12:54:19","modified_gmt":"2023-12-16T12:54:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/keymagic.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6481\" class=\"elementor elementor-6481 elementor-4918\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b854dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b854dd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c27006\" data-id=\"6c27006\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d07ad76 e-con-full e-flex e-con e-child\" data-id=\"d07ad76\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0111ef7 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0111ef7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fbff2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fbff2e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e51d512\" data-id=\"e51d512\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07ab557 e-con-full e-flex e-con e-child\" data-id=\"07ab557\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1627b1 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1627b1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">KeyMagic pro \"HELP and SUPPORT\"<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c191897 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c191897\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The HELP file can be found in KeyMagic pro under Help<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">will be integrated in an update by the end of 2023<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SUPPORT by KeyMagic Germany<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">As a user of a licensed KeyMagic pro, you are generally entitled to support from KeyMagic Germany<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">However, the prerequisite is that the users have completed a training course at KeyMagic Germany<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-10f0d0d1 e-flex e-con-boxed e-con e-parent\" data-id=\"10f0d0d1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7042733a elementor-widget__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"7042733a\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1881\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1881\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How many KeyMagic pro licenses do I need?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1881\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1881\"><ul>\n<li>KeyMagic pro is generally a &#8220;single user license&#8221;<\/li>\n<li>KeyMagic pro must be licensed per computer or per user<\/li>\n<\/ul>\n<p>Notice:<\/p>\n<p>A KeyMagic pro &#8220;server license&#8221; is required for installation on a terminal server infrastructure (see next FAQ)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1882\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1882\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can KeyMagic pro be used on a terminal server infrastructure (e.g. Citrix, etc.)?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1882\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1882\"><ul>\n<li><strong>Yes, KeyMagic pro works<\/strong> on a &#8220;terminal server infrastructure&#8221;<\/li>\n<li>a <strong>&#8220;KeyMagic pro Server license&#8221;<\/strong> is required for activation<\/li>\n<li><strong>Licensing <\/strong>is based on the <strong>number of users<\/strong> working with KeyMagic pro on the terminal server infrastructure<\/li>\n<li>a &#8220;KeyMagic pro Server license&#8221; is available on request<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1883\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1883\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I install and license KeyMagic pro on a terminal server infrastructure?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1883\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1883\"><ol>\n<li><strong>  Download KeyMagic pro from our website<\/strong><\/li>\n<li><strong>  Install KeyMagic pro on the terminal server (with administrator rights)<\/strong><\/li>\n<li><strong>  After installation, apply for activation online (in the menu under &#8220;Help&#8221;)<\/strong><\/li>\n<\/ol>\n<ul>\n<li><em>only works if the terminal server has an Internet connection<\/em><\/li>\n<li><em>Important: <strong>note &#8220;Server license required&#8221; under remarks<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1884\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1884\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I install software updates if KeyMagic pro is installed on a terminal server?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1884\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1884\"><p><strong>Either analogous to the 1st installation<\/strong><\/p>\n<p><em>&gt;  see FAQ &#8220;How to install and license KeyMagic PRO on a terminal server infrastructure?&#8221;<\/em><\/p>\n<p><strong>Or, if the terminal server has an Internet connection, the update can also be started via the following menu item<\/strong><\/p>\n<p><strong>&#8220;Help &gt; Check for updates&#8230;&#8221;<\/strong><\/p>\n<blockquote>\n<p><em>KeyMagic pro must be started as administrator on the terminal server<\/em><\/p>\n<\/blockquote>\n<p><strong><em>Note on license activation after a software update<\/em><\/strong><\/p>\n<ul>\n<li><em>No license activation is required after installing a new version<\/em><\/li>\n<li><em>The new version automatically takes over the existing license activation file from the old version<\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1885\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1885\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to activate a KeyMagic pro license?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1885\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1885\"><p>After installing KeyMagic PRO, you can request activation online in the menu under &#8220;Help&#8221;<\/p>\n<p>If all the necessary information has been provided, activation will take place within max. 3 working days<\/p>\n<p>An invoice is automatically issued for the activated license<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1886\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1886\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Error message during KeyMagic pro license activation (ports may need to be activated)<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1886\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1886\"><p><strong>Probably KeyMagic pro cannot send mails from your computer<\/strong> (this is sometimes blocked by IT)<\/p>\n<ul>\n<li>KeyMagic <strong>pro<\/strong> always sends an activation request via 2 communication channels (mail and FTP transfer)<\/li>\n<li>If a communication channel does not work (usually it is the mail), you will receive an error message on the user side<\/li>\n<li>However, it is possible that we have received your activation request because 1 communication channel has worked<\/li>\n<\/ul>\n<p><strong>These ports are used by KeyMagic pro:<\/strong><\/p>\n<ul>\n<li>Mail: Port 587<\/li>\n<li>FTP: Port 20 and \/ or 21<\/li>\n<\/ul>\n<p><strong>If you have any problems with activation, please send us an e-mail to<\/strong> dirk.janson@keymagic.eu<\/p>\n<p>We will get in touch with you as soon as possible.<\/p>\n<p>(with all required information, according to the online activation form)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1887\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1887\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does an activated KeyMagic pro license work?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1887\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1887\"><ul>\n<li>KeyMagic pro <strong>automatically checks<\/strong> whether the license is <strong>&#8220;authorized for use&#8221;<\/strong> <\/li>\n<li>Provided that the invoiced &#8220;license usage fee&#8221; has been paid on time, the following <strong>functions<\/strong> <strong>KeyMagic pro always until 31.12. of the current year<\/strong>\n<ul>\n<li><em>if the license is not issued on time by 30.9. at the latest. of the current year, the &#8220;right of use&#8221; is automatically terminated until March 31. of the following year so that there can be no interruption in use<\/em><\/li>\n<\/ul>\n<\/li>\n<li>In January of the following year, you will automatically receive an invoice for the &#8220;license usage fee&#8221; and the &#8220;right of use&#8221; will be extended for a further year<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1888\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1888\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">KeyMagic pro reports \"License has expired\"<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1888\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1888\"><ul>\n<li>\n<p>KeyMagic pro automatically checks whether the license is &#8220;authorized for use&#8221;<\/p>\n<p>Request a license activation in the menu under &#8220;Help&#8221;<\/p>\n<p>The license is issued within max. activated within 3 working days and you will receive a corresponding invoice for the annual license usage fee<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1889\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1889\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Install and activate a \"licensed KeyMagic pro\" on a new\/different computer<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1889\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1889\"><ul>\n<li><strong>Install KeyMagic pro on the new computer<\/strong><\/li>\n<li><strong>Apply for license activation immediately<\/strong><\/li>\n<\/ul>\n<p>The license for the new computer will be activated free of charge and the old license will be deactivated.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-18810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-18810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is it possible to mix KeyMagic pro versions (MEDIUM \/ STANDARD)?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-18810\"><p><strong>YES, this is possible as long as KeyMagic pro is installed and licensed on different computers.<\/strong><\/p>\n<p><strong>Mixing versions is not possible on a terminal server infrastructure<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-18811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-18811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is it possible to exchange \"KeyMagic pro data\" with a dormakaba specialist partner?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-18811\"><p><strong>YES, if the specialist partner uses the &#8220;Key Navigator&#8221; software<\/strong><\/p>\n<p><em>&gt;  the complete export\/import (kwd file) is only possible in &#8220;kwd20&#8221; format<\/em><\/p>\n<ul>\n<li><strong>KeyMagic pro and Key Navigator both use the new &#8220;kwd20&#8221; data format and therefore support the dormakaba article master, which is valid from 1.1.2024<\/strong><\/li>\n<\/ul>\n<p><strong>How do I import a KeyMagic file (kwd13) into KeyMagic pro?<\/strong><\/p>\n<p><strong><u>Variant 1:<\/u><\/strong><\/p>\n<ol>\n<li><strong>  Open project in KeyMagic<\/strong><\/li>\n<li><strong>  Export project as &#8220;complete kwd13 file&#8221;<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-4920\" src=\"http:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export-300x261.jpg\" alt=\"\" width=\"300\" height=\"261\" srcset=\"https:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export-300x261.jpg 300w, https:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export-1024x892.jpg 1024w, https:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export-768x669.jpg 768w, https:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export-1536x1338.jpg 1536w, https:\/\/keymagic.eu\/wp-content\/uploads\/2023\/11\/Export.jpg 1875w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/li>\n<li><strong> Import the exported &#8220;kwd13 file&#8221; into KeyMagic pro<\/strong><\/li>\n<li><strong> Check in KeyMagic pro whether all fields are present\/displayed<\/strong><\/li>\n<\/ol>\n<p><strong><u>Option 2:<\/u> Use the services of KeyMagic Germany<\/strong><\/p>\n<p><strong>We are happy to do this work for you on request  <\/strong><\/p>\n<p><strong>Send us your request:  <\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ KeyMagic pro &#8220;HELP and SUPPORT&#8221; The HELP file can be found in KeyMagic pro under Help will be integrated in an update by the end of 2023 SUPPORT by KeyMagic Germany As a user of a licensed KeyMagic pro, you are generally entitled to support from KeyMagic Germany However, the prerequisite is that the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-6481","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/pages\/6481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/comments?post=6481"}],"version-history":[{"count":5,"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/pages\/6481\/revisions"}],"predecessor-version":[{"id":7318,"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/pages\/6481\/revisions\/7318"}],"wp:attachment":[{"href":"https:\/\/keymagic.eu\/en\/wp-json\/wp\/v2\/media?parent=6481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}